{"id":652,"date":"2026-04-10T19:35:10","date_gmt":"2026-04-10T19:35:10","guid":{"rendered":"https:\/\/vivonest.com.tr\/?page_id=652"},"modified":"2026-08-14T15:25:58","modified_gmt":"2026-08-14T15:25:58","slug":"iptal-iade-kosullari","status":"publish","type":"page","link":"https:\/\/vivonest.com.tr\/en\/iptal-iade-kosullari\/","title":{"rendered":"Cancellation and Return Terms"},"content":{"rendered":"<p class=\"vn-lede\">Ald\u0131\u011f\u0131n\u0131z \u00fcr\u00fcnden memnun kalmazsan\u0131z, teslim tarihinden itibaren 14 g\u00fcn i\u00e7inde gerek\u00e7e g\u00f6stermeden iade edebilirsiniz. A\u015fa\u011f\u0131da s\u00fcreci ad\u0131m ad\u0131m anlatt\u0131k.<\/p>\n<p><em>Son g\u00fcncelleme: 13.08.2026<\/em><\/p>\n<h2>1. Genel \u015eartlar<\/h2>\n<ul>\n<li>Vivonest \u00fczerinden verilen t\u00fcm sipari\u015fler, sipari\u015f s\u0131ras\u0131nda onaylad\u0131\u011f\u0131n\u0131z <a href=\"\/en\/mesafeli-satis-sozlesmesi\/\">Distance Sales Agreement<\/a> kapsam\u0131nda de\u011ferlendirilir.<\/li>\n<li>T\u00fcm i\u015flemler 6502 say\u0131l\u0131 T\u00fcketicinin Korunmas\u0131 Hakk\u0131nda Kanun ve Mesafeli S\u00f6zle\u015fmeler Y\u00f6netmeli\u011fi h\u00fck\u00fcmlerine tabidir.<\/li>\n<li>Sipari\u015finiz, onay tarihinden itibaren <strong>en ge\u00e7 30 g\u00fcn<\/strong> i\u00e7inde belirtti\u011finiz adrese teslim edilir.<\/li>\n<\/ul>\n<h2>2. Cayma Hakk\u0131<\/h2>\n<p>\u00dcr\u00fcn\u00fc teslim ald\u0131\u011f\u0131n\u0131z tarihten itibaren <strong>14 (on d\u00f6rt) g\u00fcn<\/strong> i\u00e7inde, hi\u00e7bir gerek\u00e7e g\u00f6stermeden ve ceza \u00f6demeden sipari\u015finizden cayabilirsiniz.<\/p>\n<h3>2.1. Nas\u0131l \u0130ade Ederim<\/h3>\n<ol>\n<li><strong>Bize yaz\u0131n.<\/strong> 14 g\u00fcn dolmadan <strong>support@vivonest.com.tr<\/strong> adresine e-posta g\u00f6nderin. Sipari\u015f numaran\u0131z\u0131, \u00fcr\u00fcn ad\u0131n\u0131 ve iade etmek istedi\u011finiz adedi belirtin.<\/li>\n<li><strong>Onay ve kargo kodu.<\/strong> Talebinizi ald\u0131ktan sonra size iade kargo kodunu ve g\u00f6nderim adresini iletiriz.<\/li>\n<li><strong>\u00dcr\u00fcn\u00fc g\u00f6nderin.<\/strong> Cayma bildiriminden itibaren <strong>10 g\u00fcn<\/strong> i\u00e7inde \u00fcr\u00fcn\u00fc kargoya verin.<\/li>\n<li><strong>Kontrol ve iade.<\/strong> \u00dcr\u00fcn elimize ula\u015ft\u0131ktan sonra kontrol edilir ve bedeliniz \u00f6deme yapt\u0131\u011f\u0131n\u0131z y\u00f6nteme iade edilir.<\/li>\n<\/ol>\n<h3>2.2. \u00dcr\u00fcn\u00fcn Durumu<\/h3>\n<p>\u0130adenin kabul edilebilmesi i\u00e7in \u00fcr\u00fcn\u00fcn:<\/p>\n<ul>\n<li>Orijinal kutusu, ambalaj\u0131 ve varsa aksesuarlar\u0131yla <strong>eksiksiz<\/strong> olmas\u0131,<\/li>\n<li>Kullan\u0131lmam\u0131\u015f, y\u0131prat\u0131lmam\u0131\u015f ve yeniden sat\u0131labilir durumda olmas\u0131,<\/li>\n<li><strong>Fatura asl\u0131n\u0131n<\/strong> \u00fcr\u00fcnle birlikte g\u00f6nderilmesi gerekir.<\/li>\n<\/ul>\n<p>\u00dcr\u00fcn\u00fc, ma\u011fazada deneyebilece\u011finiz \u00f6l\u00e7\u00fcde inceleyebilirsiniz. Bu s\u0131n\u0131r\u0131n \u00f6tesindeki kullan\u0131mdan do\u011fan de\u011fer kayb\u0131 iade tutar\u0131ndan d\u00fc\u015f\u00fclebilir.<\/p>\n<h2>3. Cayma Hakk\u0131n\u0131n Kullan\u0131lamad\u0131\u011f\u0131 \u00dcr\u00fcnler<\/h2>\n<p>Mesafeli S\u00f6zle\u015fmeler Y\u00f6netmeli\u011fi&rsquo;nin 15. maddesi uyar\u0131nca a\u015fa\u011f\u0131daki \u00fcr\u00fcnlerde cayma hakk\u0131 kullan\u0131lamaz:<\/p>\n<ul>\n<li><strong>Size \u00f6zel \u00fcretilen \u00fcr\u00fcnler:<\/strong> \u00f6l\u00e7\u00fcye g\u00f6re \u00fcretilen mobilya, talebiniz \u00fczerine de\u011fi\u015ftirilen renk, kaplama veya boyut.<\/li>\n<li>Ambalaj\u0131 a\u00e7\u0131ld\u0131\u011f\u0131nda hijyen gere\u011fi iadesi uygun olmayan \u00fcr\u00fcnler.<\/li>\n<li>Teslimden sonra ba\u015fka \u00fcr\u00fcnlerle kar\u0131\u015fan ve ayr\u0131\u015ft\u0131r\u0131lamayan \u00fcr\u00fcnler.<\/li>\n<\/ul>\n<p>Bir \u00fcr\u00fcn\u00fcn bu kapsamda olup olmad\u0131\u011f\u0131, sipari\u015f \u00f6ncesinde \u00fcr\u00fcn sayfas\u0131nda a\u00e7\u0131k\u00e7a belirtilir.<\/p>\n<h2>4. \u0130ade \u00d6demesi<\/h2>\n<table>\n<tbody>\n<tr>\n<th>\u0130ade s\u00fcresi<\/th>\n<td>Cayma bildiriminin bize ula\u015fmas\u0131ndan itibaren en ge\u00e7 <strong>10 g\u00fcn<\/strong><\/td>\n<\/tr>\n<tr>\n<th>\u0130ade y\u00f6ntemi<\/th>\n<td>\u00d6demeyi hangi y\u00f6ntemle yapt\u0131ysan\u0131z ayn\u0131 y\u00f6ntemle<\/td>\n<\/tr>\n<tr>\n<th>Kredi kart\u0131<\/th>\n<td>Tutar bankaya ayn\u0131 g\u00fcn iletilir; hesab\u0131n\u0131za yans\u0131ma s\u00fcresi bankan\u0131za ba\u011fl\u0131d\u0131r (genellikle 2&ndash;10 i\u015f g\u00fcn\u00fc)<\/td>\n<\/tr>\n<tr>\n<th>Kesinti<\/th>\n<td>\u0130ade tutar\u0131ndan komisyon veya hizmet bedeli kesilmez<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2>5. Kargo \u00dccreti Kime Ait<\/h2>\n<ul>\n<li><strong>Cayma hakk\u0131 kullan\u0131m\u0131nda:<\/strong> belirtti\u011fimiz anla\u015fmal\u0131 kargo firmas\u0131yla g\u00f6nderirseniz iade kargo bedeli <strong>bize aittir<\/strong>. Farkl\u0131 bir ta\u015f\u0131y\u0131c\u0131 tercih ederseniz g\u00f6nderim bedeli size ait olur.<\/li>\n<li><strong>Ay\u0131pl\u0131 veya yanl\u0131\u015f \u00fcr\u00fcnde:<\/strong> t\u00fcm kargo masraflar\u0131 <strong>bize aittir<\/strong>.<\/li>\n<li><strong>Sat\u0131n alma s\u0131ras\u0131nda:<\/strong> kargo \u00fccreti, kampanya ko\u015fullar\u0131 sa\u011flanmad\u0131ysa al\u0131c\u0131ya aittir ve sipari\u015f \u00f6zetinde ayr\u0131ca g\u00f6sterilir.<\/li>\n<\/ul>\n<h2>6. Teslimatta Kontrol<\/h2>\n<p>\u00dcr\u00fcn\u00fcn\u00fcz\u00fc teslim al\u0131rken paketi kargo g\u00f6revlisinin yan\u0131nda kontrol edin.<\/p>\n<ul>\n<li>Pakette ezilme, y\u0131rt\u0131lma veya \u0131slanma varsa <strong>teslim almay\u0131n<\/strong>.<\/li>\n<li>Teslim almak zorunda kald\u0131ysan\u0131z, kargo g\u00f6revlisine mutlaka <strong>hasar tespit tutana\u011f\u0131<\/strong> tutturun.<\/li>\n<li>Tutanak tutulmadan teslim al\u0131nan \u00fcr\u00fcnlerde kargo kaynakl\u0131 hasar iddias\u0131 de\u011ferlendirilemez.<\/li>\n<li>Hasarl\u0131 teslimat\u0131 ayn\u0131 g\u00fcn <strong>support@vivonest.com.tr<\/strong> adresine foto\u011fraflarla bildirin.<\/li>\n<\/ul>\n<h2>7. Ay\u0131pl\u0131 \u00dcr\u00fcn<\/h2>\n<p>\u00dcr\u00fcnde \u00fcretim veya malzeme kaynakl\u0131 bir kusur varsa, 6502 say\u0131l\u0131 Kanun&rsquo;un 11. maddesi uyar\u0131nca \u015fu haklara sahipsiniz:<\/p>\n<ul>\n<li>\u00dccretsiz onar\u0131m,<\/li>\n<li>Ay\u0131ps\u0131z benzeri ile de\u011fi\u015fim,<\/li>\n<li>Bedel indirimi,<\/li>\n<li>S\u00f6zle\u015fmeden d\u00f6nme ve bedelin iadesi.<\/li>\n<\/ul>\n<p>Kullan\u0131m hatas\u0131, darbe, a\u015f\u0131r\u0131 y\u00fckleme, a\u015f\u0131r\u0131 nem veya do\u011frudan \u0131s\u0131 kayna\u011f\u0131na maruz b\u0131rakma ve yetkisiz m\u00fcdahale sonucu olu\u015fan hasarlar bu kapsamda de\u011fildir.<\/p>\n<h2>8. Natural Variation in Wooden Products<\/h2>\n<p>Wood is a natural material. Grain pattern, texture and tone vary from piece to piece. Reasonable differences in colour and texture between the product images and the item you receive are not considered defects and are not grounds for return. Colour variation caused by screen settings is also covered by this.<\/p>\n<h2>9. Sipari\u015f \u0130ptali<\/h2>\n<ul>\n<li>Sipari\u015finiz kargoya verilmeden \u00f6nce iptal talebinizi iletti\u011finizde, \u00f6demeniz kesintisiz iade edilir.<\/li>\n<li>\u00dcr\u00fcn kargoya verildikten sonraki talepler cayma hakk\u0131 kapsam\u0131nda de\u011ferlendirilir.<\/li>\n<li>\u00d6demenin banka taraf\u0131ndan iptal edilmesi veya kart\u0131n yetkisiz kullan\u0131ld\u0131\u011f\u0131n\u0131n tespiti h\u00e2linde teslim y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fcm\u00fcz ortadan kalkar.<\/li>\n<\/ul>\n<h2>10. Teslimat Gecikmesi<\/h2>\n<p>M\u00fccbir sebep (do\u011fal afet, salg\u0131n, altyap\u0131 ar\u0131zas\u0131 vb.) nedeniyle teslimat gecikirse sizi bilgilendiririz. Bu durumda sipari\u015fi iptal etme, benzeri bir \u00fcr\u00fcnle de\u011fi\u015fim isteme veya teslimat\u0131n ertelenmesini kabul etme haklar\u0131na sahipsiniz. \u0130ptal h\u00e2linde \u00f6demeniz en ge\u00e7 <strong>14 g\u00fcn<\/strong> i\u00e7inde iade edilir.<\/p>\n<h2>11. Uyu\u015fmazl\u0131k H\u00e2linde<\/h2>\n<p>\u00c7\u00f6zemedi\u011fimiz bir sorun olursa, Ticaret Bakanl\u0131\u011f\u0131&rsquo;nca her y\u0131l belirlenen parasal s\u0131n\u0131rlar d\u00e2hilinde bulundu\u011funuz yerdeki <strong>T\u00fcketici Hakem Heyeti&rsquo;ne<\/strong>, bu s\u0131n\u0131r\u0131n \u00fczerindeki tutarlarda <strong>T\u00fcketici Mahkemesi&rsquo;ne<\/strong> ba\u015fvurabilirsiniz.<\/p>\n<h2>12. Bize Ula\u015f\u0131n<\/h2>\n<table>\n<tbody>\n<tr>\n<th>E-posta<\/th>\n<td>support@vivonest.com.tr<\/td>\n<\/tr>\n<tr>\n<th>Telefon<\/th>\n<td>+90 544 495 46 90<\/td>\n<\/tr>\n<tr>\n<th>\u00c7al\u0131\u015fma saatleri<\/th>\n<td>Pazartesi &ndash; Cuma, 09:00 &ndash; 18:00<\/td>\n<\/tr>\n<tr>\n<th>Adres<\/th>\n<td>Ortabay\u0131r Mah. Dereboyu Cad. No: 68 C, Ka\u011f\u0131thane \/ \u0130STANBUL<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<hr \/>\n<p><strong>\u0130lgili sayfalar:<\/strong><br \/>\n<a href=\"\/en\/mesafeli-satis-sozlesmesi\/\">Distance Sales Agreement<\/a> &middot;<br \/>\n<a href=\"\/en\/privecy\/\">Privacy Policy<\/a> &middot;<br \/>\n<a href=\"\/en\/contact\/\">Contact<\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>Ald\u0131\u011f\u0131n\u0131z \u00fcr\u00fcnden memnun kalmazsan\u0131z, teslim tarihinden itibaren 14 g\u00fcn i\u00e7inde gerek\u00e7e g\u00f6stermeden iade edebilirsiniz. A\u015fa\u011f\u0131da s\u00fcreci ad\u0131m ad\u0131m anlatt\u0131k. Son g\u00fcncelleme: 13.08.2026 1. Genel \u015eartlar Vivonest \u00fczerinden verilen t\u00fcm sipari\u015fler, sipari\u015f s\u0131ras\u0131nda\u2026<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"nf_dc_page":"","om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"footnotes":""},"class_list":["post-652","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u0130ptal ve \u0130ade Ko\u015fullar\u0131 - Vivonest<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/vivonest.com.tr\/en\/iptal-iade-kosullari\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u0130ptal ve \u0130ade Ko\u015fullar\u0131 - Vivonest\" \/>\n<meta property=\"og:description\" content=\"Ald\u0131\u011f\u0131n\u0131z \u00fcr\u00fcnden memnun kalmazsan\u0131z, teslim tarihinden itibaren 14 g\u00fcn i\u00e7inde gerek\u00e7e g\u00f6stermeden iade edebilirsiniz. A\u015fa\u011f\u0131da s\u00fcreci ad\u0131m ad\u0131m anlatt\u0131k. Son g\u00fcncelleme: 13.08.2026 1. 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A\u015fa\u011f\u0131da s\u00fcreci ad\u0131m ad\u0131m anlatt\u0131k. Son g\u00fcncelleme: 13.08.2026 1. 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