{"id":652,"date":"2026-04-10T19:35:10","date_gmt":"2026-04-10T19:35:10","guid":{"rendered":"https:\/\/vivonest.com.tr\/?page_id=652"},"modified":"2026-04-14T07:50:35","modified_gmt":"2026-04-14T07:50:35","slug":"iptal-iade-kosullari","status":"publish","type":"page","link":"https:\/\/vivonest.com.tr\/en\/iptal-iade-kosullari\/","title":{"rendered":"\u0130ptal \u0130ade Ko\u015fullari"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"652\" class=\"elementor elementor-652\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-46d2c99e elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"46d2c99e\" data-element_type=\"section\" data-e-type=\"section\" 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elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-50863639 elementor-widget elementor-widget-image\" data-id=\"50863639\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" loading=\"lazy\" width=\"1320\" height=\"240\" src=\"https:\/\/i0.wp.com\/vivonest.com.tr\/wp-content\/uploads\/2026\/03\/IMG_7902-e1774902942719.webp?fit=1320%2C240&amp;ssl=1\" class=\"attachment-full size-full wp-image-537\" alt=\"\" srcset=\"https:\/\/i0.wp.com\/vivonest.com.tr\/wp-content\/uploads\/2026\/03\/IMG_7902-e1774902942719.webp?w=1320&amp;ssl=1 1320w, https:\/\/i0.wp.com\/vivonest.com.tr\/wp-content\/uploads\/2026\/03\/IMG_7902-e1774902942719.webp?resize=300%2C55&amp;ssl=1 300w, https:\/\/i0.wp.com\/vivonest.com.tr\/wp-content\/uploads\/2026\/03\/IMG_7902-e1774902942719.webp?resize=1024%2C186&amp;ssl=1 1024w, https:\/\/i0.wp.com\/vivonest.com.tr\/wp-content\/uploads\/2026\/03\/IMG_7902-e1774902942719.webp?resize=768%2C140&amp;ssl=1 768w, https:\/\/i0.wp.com\/vivonest.com.tr\/wp-content\/uploads\/2026\/03\/IMG_7902-e1774902942719.webp?resize=600%2C109&amp;ssl=1 600w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-276bd560 elementor-hidden-phone\" data-id=\"276bd560\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5817ea2 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5817ea2\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-679ebf8\" data-id=\"679ebf8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cbe98a8 elementor-widget elementor-widget-heading\" data-id=\"cbe98a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u0130PTAL, \u0130ADE VE CAYMA KO\u015eULLARI<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-8824754\" data-id=\"8824754\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a67297c elementor-widget elementor-widget-woocommerce-breadcrumb\" data-id=\"a67297c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"woocommerce-breadcrumb.default\">\n\t\t\t\t\t<nav class=\"woocommerce-breadcrumb\" aria-label=\"Breadcrumb\">Home<\/nav>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-2982080 e-flex e-con-boxed e-con e-parent\" data-id=\"2982080\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8aa5a99 elementor-widget elementor-widget-text-editor\" data-id=\"8aa5a99\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3 data-section-id=\"1lv59uc\" data-start=\"161\" data-end=\"181\">\ud83d\udccc GENEL \u015eARTLAR<\/h3><p data-start=\"183\" data-end=\"336\">Vivonest \u00fczerinden verilen t\u00fcm sipari\u015fler, kullan\u0131c\u0131 taraf\u0131ndan onaylanan mesafeli sat\u0131\u015f s\u00f6zle\u015fmesi ve \u00f6n bilgilendirme formu kapsam\u0131nda de\u011ferlendirilir.<\/p><p data-start=\"338\" data-end=\"479\">M\u00fc\u015fterilerimiz, sat\u0131n ald\u0131klar\u0131 \u00fcr\u00fcnlerin teslimi ve kullan\u0131m\u0131 ile ilgili olarak T\u00fcrkiye Cumhuriyeti\u2019nin ilgili t\u00fcketici kanunlar\u0131na tabidir.<\/p><p data-start=\"481\" data-end=\"539\">Kargo \u00fccretleri aksi belirtilmedi\u011fi s\u00fcrece al\u0131c\u0131ya aittir.<\/p><p data-start=\"541\" data-end=\"708\">Sipari\u015f edilen \u00fcr\u00fcnler, en ge\u00e7 30 g\u00fcn i\u00e7erisinde al\u0131c\u0131n\u0131n belirtti\u011fi adrese teslim edilir. Bu s\u00fcre i\u00e7erisinde teslimat ger\u00e7ekle\u015fmezse, m\u00fc\u015fteri sipari\u015fi iptal edebilir.<\/p><hr data-start=\"710\" data-end=\"713\" \/><h3 data-section-id=\"r9k9gi\" data-start=\"715\" data-end=\"739\">\ud83d\udcb3 \u00d6DEME VE TESL\u0130MAT<\/h3><p data-start=\"741\" data-end=\"880\">\u00dcr\u00fcn bedelinin \u00f6denmemesi veya \u00f6demenin banka taraf\u0131ndan iptal edilmesi durumunda, Vivonest\u2019in \u00fcr\u00fcn teslim etme y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fc ortadan kalkar.<\/p><p data-start=\"882\" data-end=\"1012\">Kredi kart\u0131n\u0131n yetkisiz kullan\u0131m\u0131 tespit edilirse ve \u00f6deme bankaya ula\u015fmazsa, \u00fcr\u00fcn\u00fcn 3 g\u00fcn i\u00e7erisinde iade edilmesi gerekmektedir.<\/p><hr data-start=\"1014\" data-end=\"1017\" \/><h3 data-section-id=\"1bcqy46\" data-start=\"1019\" data-end=\"1044\">\ud83d\ude9a TESL\u0130MAT GEC\u0130KMES\u0130<\/h3><p data-start=\"1046\" data-end=\"1150\">M\u00fccbir sebepler (do\u011fal afet, teknik sorunlar vb.) nedeniyle teslimat gecikirse, m\u00fc\u015fteri bilgilendirilir.<\/p><p data-start=\"1152\" data-end=\"1171\">Bu durumda m\u00fc\u015fteri:<\/p><ul data-start=\"1172\" data-end=\"1286\"><li data-section-id=\"g8czli\" data-start=\"1172\" data-end=\"1199\">Sipari\u015fi iptal edebilir<\/li><li data-section-id=\"1xokgsz\" data-start=\"1200\" data-end=\"1245\">\u00dcr\u00fcn\u00fcn benzeri ile de\u011fi\u015fim talep edebilir<\/li><li data-section-id=\"qvhygn\" data-start=\"1246\" data-end=\"1286\">Teslimat\u0131n ertelenmesini isteyebilir<\/li><\/ul><p data-start=\"1288\" data-end=\"1344\">\u0130ptal durumunda \u00f6deme, en ge\u00e7 14 g\u00fcn i\u00e7inde iade edilir.<\/p><hr data-start=\"1346\" data-end=\"1349\" \/><h3 data-section-id=\"uwuxcy\" data-start=\"1351\" data-end=\"1381\">\ud83d\udce6 \u00dcR\u00dcN TESL\u0130M\u0130NDE KONTROL<\/h3><p data-start=\"1383\" data-end=\"1507\">M\u00fc\u015fteri, \u00fcr\u00fcn\u00fc teslim al\u0131rken kontrol etmekle y\u00fck\u00fcml\u00fcd\u00fcr. Hasarl\u0131 veya eksik \u00fcr\u00fcnler kargo firmas\u0131ndan teslim al\u0131nmamal\u0131d\u0131r.<\/p><p data-start=\"1509\" data-end=\"1642\">Teslim al\u0131nan \u00fcr\u00fcn\u00fcn sa\u011flam oldu\u011fu kabul edilir. \u0130ade i\u015flemlerinde \u00fcr\u00fcn\u00fcn kullan\u0131lmam\u0131\u015f ve orijinal ambalaj\u0131nda olmas\u0131 gerekmektedir.<\/p><hr data-start=\"1644\" data-end=\"1647\" \/><h3 data-section-id=\"1mvamdp\" data-start=\"1649\" data-end=\"1667\">\ud83d\udd01 CAYMA HAKKI<\/h3><p data-start=\"1669\" data-end=\"1770\">M\u00fc\u015fteri, \u00fcr\u00fcn\u00fc teslim ald\u0131ktan sonra <strong data-start=\"1706\" data-end=\"1727\">14 g\u00fcn i\u00e7erisinde<\/strong>, hi\u00e7bir gerek\u00e7e g\u00f6stermeden iade edebilir.<\/p><p data-start=\"1772\" data-end=\"1839\">Cayma hakk\u0131n\u0131 kullanmak i\u00e7in bizimle ileti\u015fime ge\u00e7meniz yeterlidir:<\/p><p data-start=\"1841\" data-end=\"1871\">\ud83d\udce7 <strong data-start=\"1844\" data-end=\"1871\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"1846\" data-end=\"1869\">support@vivonest.com.tr<\/a><\/strong><\/p><p data-start=\"1873\" data-end=\"1963\">Cayma hakk\u0131 kapsam\u0131nda iade edilen \u00fcr\u00fcnlerin kargo masraf\u0131 Vivonest taraf\u0131ndan kar\u015f\u0131lan\u0131r.<\/p><hr data-start=\"1965\" data-end=\"1968\" \/><h3 data-section-id=\"ixqqv5\" data-start=\"1970\" data-end=\"1990\">\ud83d\udce5 \u0130ADE \u015eARTLARI<\/h3><p data-start=\"1992\" data-end=\"2011\">\u0130ade edilecek \u00fcr\u00fcn:<\/p><ul data-start=\"2013\" data-end=\"2166\"><li data-section-id=\"1qgjy5a\" data-start=\"2013\" data-end=\"2040\">Kullan\u0131lmam\u0131\u015f olmal\u0131d\u0131r<\/li><li data-section-id=\"1uolfgb\" data-start=\"2041\" data-end=\"2075\">Orijinal ambalaj\u0131nda olmal\u0131d\u0131r<\/li><li data-section-id=\"1q7xxta\" data-start=\"2076\" data-end=\"2125\">T\u00fcm aksesuarlar\u0131 ile eksiksiz g\u00f6nderilmelidir<\/li><li data-section-id=\"186je3o\" data-start=\"2126\" data-end=\"2166\">Fatura ile birlikte iade edilmelidir<\/li><\/ul><p data-start=\"2168\" data-end=\"2230\">Kurumsal faturalarda iade faturas\u0131 d\u00fczenlenmesi gerekmektedir.<\/p><p data-start=\"2232\" data-end=\"2330\">Vivonest, iade talebinin ula\u015fmas\u0131ndan itibaren en ge\u00e7 10 g\u00fcn i\u00e7inde \u00f6deme iadesini ger\u00e7ekle\u015ftirir.<\/p><hr data-start=\"2332\" data-end=\"2335\" \/><h3 data-section-id=\"7qhlj0\" data-start=\"2337\" data-end=\"2367\">\u26a0\ufe0f \u0130ADE ED\u0130LEMEYEN \u00dcR\u00dcNLER<\/h3><p data-start=\"2369\" data-end=\"2408\">A\u015fa\u011f\u0131daki \u00fcr\u00fcnlerde iade kabul edilmez:<\/p><ul data-start=\"2410\" data-end=\"2600\"><li data-section-id=\"hjlqqb\" data-start=\"2410\" data-end=\"2442\">Ki\u015fiye \u00f6zel \u00fcretilen \u00fcr\u00fcnler<\/li><li data-section-id=\"sso2kc\" data-start=\"2443\" data-end=\"2492\">Hijyen a\u00e7\u0131s\u0131ndan iadesi uygun olmayan \u00fcr\u00fcnler<\/li><li data-section-id=\"pyxwve\" data-start=\"2493\" data-end=\"2538\">Ambalaj\u0131 a\u00e7\u0131lm\u0131\u015f veya kullan\u0131lm\u0131\u015f \u00fcr\u00fcnler<\/li><li data-section-id=\"brvkzb\" data-start=\"2539\" data-end=\"2572\">Dijital \u00fcr\u00fcnler ve yaz\u0131l\u0131mlar<\/li><li data-section-id=\"dpupji\" data-start=\"2573\" data-end=\"2600\">Tek kullan\u0131ml\u0131k \u00fcr\u00fcnler<\/li><\/ul><hr data-start=\"2602\" data-end=\"2605\" \/><h3 data-section-id=\"1pu3i77\" data-start=\"2607\" data-end=\"2629\">\u2696\ufe0f HUKUK\u0130 DURUMLAR<\/h3><p data-start=\"2631\" data-end=\"2739\">\u00d6deme y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fcn\u00fcn yerine getirilmemesi durumunda, al\u0131c\u0131 banka ile yapt\u0131\u011f\u0131 s\u00f6zle\u015fme kapsam\u0131nda sorumludur.<\/p><p data-start=\"2741\" data-end=\"2813\">Gecikme durumlar\u0131nda do\u011fabilecek zarar ve masraflardan al\u0131c\u0131 sorumludur.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-395516c3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"395516c3\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3f41d8e5\" data-id=\"3f41d8e5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-20fd9983 elementor-widget elementor-widget-image\" data-id=\"20fd9983\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" loading=\"lazy\" width=\"800\" height=\"59\" src=\"https:\/\/i0.wp.com\/vivonest.com.tr\/wp-content\/uploads\/2026\/03\/logo_band_colored%403x.png?fit=800%2C59&amp;ssl=1\" class=\"attachment-large size-large wp-image-547\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-31324ef0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"31324ef0\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-2bb0c2df\" data-id=\"2bb0c2df\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-11623e00 elementor-widget elementor-widget-heading\" data-id=\"11623e00\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">About Us<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a64101d elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"2a64101d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-13ccfc6b elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"13ccfc6b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-map-marker-alt\" viewBox=\"0 0 384 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M172.268 501.67C26.97 291.031 0 269.413 0 192 0 85.961 85.961 0 192 0s192 85.961 192 192c0 77.413-26.97 99.031-172.268 309.67-9.535 13.774-29.93 13.773-39.464 0zM192 272c44.183 0 80-35.817 80-80s-35.817-80-80-80-80 35.817-80 80 35.817 80 80 80z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">ORTABAYIR MAH. DEREBOYU CAD. 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All Rights Reserved.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>\u0130PTAL, \u0130ADE VE CAYMA KO\u015eULLARI \ud83d\udccc GENEL \u015eARTLAR Vivonest \u00fczerinden verilen t\u00fcm sipari\u015fler, kullan\u0131c\u0131 taraf\u0131ndan onaylanan mesafeli sat\u0131\u015f s\u00f6zle\u015fmesi ve \u00f6n bilgilendirme formu kapsam\u0131nda de\u011ferlendirilir. M\u00fc\u015fterilerimiz, sat\u0131n ald\u0131klar\u0131 \u00fcr\u00fcnlerin teslimi ve kullan\u0131m\u0131 ile ilgili olarak T\u00fcrkiye Cumhuriyeti\u2019nin ilgili t\u00fcketici kanunlar\u0131na tabidir. Kargo \u00fccretleri aksi belirtilmedi\u011fi s\u00fcrece al\u0131c\u0131ya aittir. Sipari\u015f edilen \u00fcr\u00fcnler, en ge\u00e7 30 g\u00fcn [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"nf_dc_page":"","om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-652","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u0130ptal \u0130ade Ko\u015fullari - Vivonest<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/vivonest.com.tr\/en\/iptal-iade-kosullari\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u0130ptal \u0130ade Ko\u015fullari - Vivonest\" \/>\n<meta property=\"og:description\" content=\"\u0130PTAL, \u0130ADE VE CAYMA KO\u015eULLARI \ud83d\udccc GENEL \u015eARTLAR Vivonest \u00fczerinden verilen t\u00fcm sipari\u015fler, kullan\u0131c\u0131 taraf\u0131ndan onaylanan mesafeli sat\u0131\u015f s\u00f6zle\u015fmesi ve \u00f6n bilgilendirme formu kapsam\u0131nda de\u011ferlendirilir. 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