{"id":1005,"date":"2026-08-13T19:24:00","date_gmt":"2026-08-13T19:24:00","guid":{"rendered":"https:\/\/vivonest.com.tr\/mesafeli-satis-sozlesmesi\/"},"modified":"2026-08-26T11:10:01","modified_gmt":"2026-08-26T11:10:01","slug":"mesafeli-satis-sozlesmesi","status":"publish","type":"page","link":"https:\/\/vivonest.com.tr\/en\/mesafeli-satis-sozlesmesi\/","title":{"rendered":"Distance Sales Agreement"},"content":{"rendered":"<p><em>Son g\u00fcncelleme: 13.08.2026<\/em><\/p>\n<h2>1. Taraflar ve Konu<\/h2>\n<p>\u0130\u015fbu Mesafeli Sat\u0131\u015f S\u00f6zle\u015fmesi (&ldquo;S\u00f6zle\u015fme&rdquo;), 6502 say\u0131l\u0131 T\u00fcketicinin Korunmas\u0131 Hakk\u0131nda Kanun ve Mesafeli S\u00f6zle\u015fmeler Y\u00f6netmeli\u011fi h\u00fck\u00fcmleri uyar\u0131nca, a\u015fa\u011f\u0131da bilgileri yer alan SATICI ile ALICI aras\u0131nda, ALICI&rsquo;n\u0131n <strong>vivonest.com.tr<\/strong> internet sitesi \u00fczerinden elektronik ortamda sipari\u015fini verdi\u011fi \u00fcr\u00fcnlerin sat\u0131\u015f\u0131 ve teslimi ile ilgili olarak d\u00fczenlenmi\u015ftir.<\/p>\n<p>ALICI, sipari\u015f vermeden \u00f6nce bu S\u00f6zle\u015fmenin ve \u00d6n Bilgilendirme Formunun tamam\u0131n\u0131 okudu\u011funu, anlad\u0131\u011f\u0131n\u0131 ve elektronik ortamda onaylad\u0131\u011f\u0131n\u0131 kabul eder.<\/p>\n<h3>1.1. SATICI Bilgileri<\/h3>\n\t<section class=\"vn-kurumsal\">\n\t\t\t\t<table class=\"vn-kurumsal__table\">\n\t\t\t<tbody>\n\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t<th scope=\"row\">Ad ve soyad<\/th>\n\t\t\t\t\t<td>Soheil Fallah Chamachar<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t<th scope=\"row\">\u0130\u015fletme ad\u0131<\/th>\n\t\t\t\t\t<td>Vivonest<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t<th scope=\"row\">Vergi dairesi<\/th>\n\t\t\t\t\t<td>Zincirlikuyu Vergi Dairesi<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t<th scope=\"row\">Vergi kimlik no<\/th>\n\t\t\t\t\t<td>3850700598<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t<th scope=\"row\">Merkez adresi<\/th>\n\t\t\t\t\t<td>Ortabay\u0131r Mah. Dereboyu Cad. No: 68 C, Ka\u011f\u0131thane \/ \u0130stanbul<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t<th scope=\"row\">KEP adresi<\/th>\n\t\t\t\t\t<td>soheil.fallahchamachar@hs01.kep.tr<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t<th scope=\"row\">Telefon<\/th>\n\t\t\t\t\t<td>+90 544 495 46 90<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t<th scope=\"row\">E-posta<\/th>\n\t\t\t\t\t<td>support@vivonest.com.tr<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\t\t\t<\/tbody>\n\t\t<\/table>\n\t<\/section>\n\t\n<h3>1.2. ALICI Bilgileri<\/h3>\n<p>ALICI&rsquo;n\u0131n sipari\u015f s\u0131ras\u0131nda beyan etti\u011fi ad-soyad \/ unvan, teslimat ve fatura adresi, telefon numaras\u0131 ve e-posta adresi bu S\u00f6zle\u015fmenin ayr\u0131lmaz par\u00e7as\u0131d\u0131r. Bu bilgilerin do\u011frulu\u011fundan ALICI sorumludur.<\/p>\n<h2>2. S\u00f6zle\u015fme Konusu \u00dcr\u00fcn ve \u00d6deme Bilgileri<\/h2>\n<p>S\u00f6zle\u015fme konusu \u00fcr\u00fcn veya \u00fcr\u00fcnlerin t\u00fcr\u00fc, adedi, sat\u0131\u015f bedeli, \u00f6deme \u015fekli ve teslimat bilgileri, ALICI taraf\u0131ndan onaylanan sipari\u015f \u00f6zetinde ve sipari\u015f sonras\u0131 g\u00f6nderilen sipari\u015f onay e-postas\u0131nda yer ald\u0131\u011f\u0131 \u015fekildedir.<\/p>\n<ul>\n<li>Sitede ilan edilen fiyatlar sat\u0131\u015f fiyat\u0131 olup, aksi belirtilmedik\u00e7e KDV d\u00e2hildir.<\/li>\n<li>Kargo \u00fccreti, kampanya ko\u015fullar\u0131 sa\u011flanmad\u0131\u011f\u0131 takdirde ALICI&rsquo;ya aittir ve sipari\u015f \u00f6zetinde ayr\u0131ca g\u00f6sterilir.<\/li>\n<li>Fiyatlar, g\u00fcncellendikleri tarihe kadar ge\u00e7erlidir. Sipari\u015f onayland\u0131ktan sonra o sipari\u015fe uygulanan fiyat de\u011fi\u015fmez.<\/li>\n<li>\u00d6deme, sitede sunulan \u00f6deme y\u00f6ntemleri ile yap\u0131l\u0131r. Kart bilgileri SATICI taraf\u0131ndan saklanmaz; \u00f6deme, bankan\u0131n g\u00fcvenli \u00f6deme altyap\u0131s\u0131 \u00fczerinden ger\u00e7ekle\u015fir.<\/li>\n<\/ul>\n<h2>3. Teslimat<\/h2>\n<ul>\n<li>\u00dcr\u00fcn, ALICI&rsquo;n\u0131n sipari\u015f s\u0131ras\u0131nda bildirdi\u011fi adrese, anla\u015fmal\u0131 kargo firmas\u0131 arac\u0131l\u0131\u011f\u0131yla teslim edilir.<\/li>\n<li>Teslimat s\u00fcresi, sipari\u015fin onaylanmas\u0131ndan itibaren <strong>en ge\u00e7 30 (otuz) g\u00fcnd\u00fcr<\/strong>. SATICI bu s\u00fcre dolmadan \u00f6nce yaz\u0131l\u0131 bildirimle bir defaya mahsus en fazla 10 (on) g\u00fcn ek s\u00fcre kullanabilir.<\/li>\n<li>Bu s\u00fcre i\u00e7inde teslimat ger\u00e7ekle\u015fmezse ALICI s\u00f6zle\u015fmeyi feshedebilir; bu durumda \u00f6denen tutar 14 (on d\u00f6rt) g\u00fcn i\u00e7inde iade edilir.<\/li>\n<li>Teslimat s\u0131ras\u0131nda ALICI veya yetkilendirdi\u011fi ki\u015finin adreste bulunmamas\u0131 h\u00e2linde, kargo firmas\u0131n\u0131n b\u0131rakt\u0131\u011f\u0131 bildirim \u00fczerine \u00fcr\u00fcn\u00fcn teslim al\u0131nmamas\u0131 nedeniyle olu\u015facak gecikmelerden SATICI sorumlu tutulamaz.<\/li>\n<li>ALICI, teslim ald\u0131\u011f\u0131 \u00fcr\u00fcn\u00fc kargo g\u00f6revlisi yan\u0131nda kontrol etmekle y\u00fck\u00fcml\u00fcd\u00fcr. Hasarl\u0131 veya ezik pakette <strong>tutanak tutturulmadan<\/strong> teslim al\u0131nan \u00fcr\u00fcnlerde sorumluluk ALICI&rsquo;ya ge\u00e7er.<\/li>\n<\/ul>\n<h2>4. Cayma Hakk\u0131<\/h2>\n<p>ALICI, s\u00f6zle\u015fme konusu \u00fcr\u00fcn\u00fc teslim ald\u0131\u011f\u0131 tarihten itibaren <strong>14 (on d\u00f6rt) g\u00fcn i\u00e7inde<\/strong>, hi\u00e7bir gerek\u00e7e g\u00f6stermeksizin ve cezai \u015fart \u00f6demeksizin cayma hakk\u0131na sahiptir.<\/p>\n<h3>4.1. Cayma Hakk\u0131n\u0131n Kullan\u0131m\u0131<\/h3>\n<ul>\n<li>Cayma bildirimi, s\u00fcresi i\u00e7inde <strong>support@vivonest.com.tr<\/strong> adresine e-posta ile veya ileti\u015fim sayfas\u0131ndaki kanallardan yaz\u0131l\u0131 olarak iletilir.<\/li>\n<li>Bildirimde sipari\u015f numaras\u0131, \u00fcr\u00fcn ad\u0131 ve iade edilecek adet a\u00e7\u0131k\u00e7a belirtilmelidir.<\/li>\n<li>Cayma bildiriminin ula\u015fmas\u0131ndan itibaren 10 (on) g\u00fcn i\u00e7inde \u00fcr\u00fcn bedeli, ALICI&rsquo;n\u0131n \u00f6deme yapt\u0131\u011f\u0131 y\u00f6ntemle iade edilir. Kredi kart\u0131na yap\u0131lan iadelerin hesaba yans\u0131ma s\u00fcresi ilgili bankan\u0131n i\u015fleyi\u015fine tabidir.<\/li>\n<li>ALICI, cayma bildiriminden itibaren 10 (on) g\u00fcn i\u00e7inde \u00fcr\u00fcn\u00fc SATICI&rsquo;ya geri g\u00f6ndermekle y\u00fck\u00fcml\u00fcd\u00fcr.<\/li>\n<\/ul>\n<h3>4.2. \u0130ade Ko\u015fullar\u0131<\/h3>\n<ul>\n<li>\u00dcr\u00fcn\u00fcn kutusu, ambalaj\u0131, varsa standart aksesuarlar\u0131 ile birlikte <strong>eksiksiz ve hasars\u0131z<\/strong> olarak teslim edilmesi gerekir.<\/li>\n<li>\u00dcr\u00fcn, niteli\u011fine uygun ve ola\u011fan \u015fekilde incelenmi\u015f olmal\u0131d\u0131r. Kullan\u0131mdan kaynaklanan de\u011fer kayb\u0131ndan ALICI sorumludur.<\/li>\n<li>Fatura asl\u0131n\u0131n \u00fcr\u00fcnle birlikte g\u00f6nderilmesi gerekmektedir.<\/li>\n<li>Cayma hakk\u0131n\u0131n kullan\u0131m\u0131nda iade kargo bedeli, SATICI&rsquo;n\u0131n belirtti\u011fi anla\u015fmal\u0131 kargo firmas\u0131 kullan\u0131ld\u0131\u011f\u0131 takdirde SATICI&rsquo;ya aittir. Anla\u015fmal\u0131 firma d\u0131\u015f\u0131nda bir ta\u015f\u0131y\u0131c\u0131 tercih edilirse g\u00f6nderim bedeli ALICI&rsquo;ya aittir.<\/li>\n<\/ul>\n<h3>4.3. Cayma Hakk\u0131n\u0131n Kullan\u0131lamayaca\u011f\u0131 H\u00e2ller<\/h3>\n<p>Mesafeli S\u00f6zle\u015fmeler Y\u00f6netmeli\u011fi&rsquo;nin 15. maddesi uyar\u0131nca a\u015fa\u011f\u0131daki \u00fcr\u00fcnlerde cayma hakk\u0131 kullan\u0131lamaz:<\/p>\n<ul>\n<li>ALICI&rsquo;n\u0131n istekleri veya ki\u015fisel ihtiya\u00e7lar\u0131 do\u011frultusunda <strong>\u00f6zel olarak \u00fcretilen<\/strong> veya \u00fczerinde de\u011fi\u015fiklik ya da ilave yap\u0131larak ki\u015fiselle\u015ftirilen \u00fcr\u00fcnler (\u00f6l\u00e7\u00fcye g\u00f6re \u00fcretilen mobilya, \u00f6zel renk\/kaplama talepleri vb.),<\/li>\n<li>Tesliminden sonra ambalaj\u0131 a\u00e7\u0131ld\u0131\u011f\u0131nda iadesi sa\u011fl\u0131k ve hijyen a\u00e7\u0131s\u0131ndan uygun olmayan \u00fcr\u00fcnler,<\/li>\n<li>Teslimden sonra ba\u015fka \u00fcr\u00fcnlerle kar\u0131\u015fan ve do\u011fas\u0131 gere\u011fi ayr\u0131\u015ft\u0131r\u0131lmas\u0131 m\u00fcmk\u00fcn olmayan \u00fcr\u00fcnler.<\/li>\n<\/ul>\n<h2>5. \u00dcr\u00fcn Bilgileri ve G\u00f6rseller<\/h2>\n<p>Wood is a natural material; every piece is unique in grain, texture and tone. Reasonable differences in tone and texture arising from the natural material may exist between the product images and the delivered item. Such differences are not considered defects.<\/p>\n<p>Ekran ayarlar\u0131na ba\u011fl\u0131 olarak renklerin farkl\u0131 g\u00f6r\u00fcnebilece\u011fi ALICI taraf\u0131ndan kabul edilir. \u00d6l\u00e7\u00fcler ve teknik bilgiler \u00fcr\u00fcn sayfas\u0131nda belirtildi\u011fi \u015fekildedir; \u00fcretim toleranslar\u0131 sakl\u0131d\u0131r.<\/p>\n<h2>6. Ay\u0131pl\u0131 \u00dcr\u00fcn ve Garanti<\/h2>\n<ul>\n<li>ALICI, \u00fcr\u00fcn\u00fcn ay\u0131pl\u0131 oldu\u011funu d\u00fc\u015f\u00fcnd\u00fc\u011f\u00fc durumda teslim tarihinden itibaren makul s\u00fcre i\u00e7inde SATICI&rsquo;ya bildirimde bulunur.<\/li>\n<li>Ay\u0131pl\u0131 \u00fcr\u00fcnlerde ALICI, 6502 say\u0131l\u0131 Kanun&rsquo;un 11. maddesindeki se\u00e7imlik haklar\u0131n\u0131 (\u00fccretsiz onar\u0131m, ay\u0131ps\u0131z misli ile de\u011fi\u015fim, bedel indirimi veya s\u00f6zle\u015fmeden d\u00f6nme) kullanabilir.<\/li>\n<li>Kullan\u0131m hatas\u0131, darbe, a\u015f\u0131r\u0131 y\u00fck, uygun olmayan ortam ko\u015fullar\u0131 (nem, do\u011frudan g\u00fcne\u015f, \u0131s\u0131 kayna\u011f\u0131 yak\u0131nl\u0131\u011f\u0131) ve yetkisiz m\u00fcdahale sonucu olu\u015fan hasarlar garanti kapsam\u0131 d\u0131\u015f\u0131ndad\u0131r.<\/li>\n<\/ul>\n<h2>7. M\u00fccbir Sebepler<\/h2>\n<p>Do\u011fal afet, yang\u0131n, salg\u0131n, sava\u015f, grev, mevzuat de\u011fi\u015fikli\u011fi, altyap\u0131 ve internet kesintileri gibi taraflar\u0131n kontrol\u00fc d\u0131\u015f\u0131ndaki m\u00fccbir sebep h\u00e2llerinde, y\u00fck\u00fcml\u00fcl\u00fcklerin ifas\u0131 m\u00fccbir sebep s\u00fcresince ask\u0131ya al\u0131n\u0131r. Bu h\u00e2lin 30 g\u00fcnden uzun s\u00fcrmesi durumunda taraflar s\u00f6zle\u015fmeyi feshedebilir; fesih h\u00e2linde tahsil edilen bedeller iade edilir.<\/p>\n<h2>8. Ki\u015fisel Verilerin Korunmas\u0131<\/h2>\n<p>ALICI&rsquo;ya ait ki\u015fisel veriler, 6698 say\u0131l\u0131 Ki\u015fisel Verilerin Korunmas\u0131 Kanunu kapsam\u0131nda, sipari\u015fin olu\u015fturulmas\u0131, teslimat\u0131n sa\u011flanmas\u0131, faturaland\u0131rma ve yasal y\u00fck\u00fcml\u00fcl\u00fcklerin yerine getirilmesi ama\u00e7lar\u0131yla i\u015flenir. Ayr\u0131nt\u0131l\u0131 bilgi i\u00e7in <a href=\"\/en\/privecy\/\">Privacy Policy<\/a> sayfas\u0131n\u0131 inceleyiniz.<\/p>\n<h2>9. Uyu\u015fmazl\u0131klar\u0131n \u00c7\u00f6z\u00fcm\u00fc<\/h2>\n<p>\u0130\u015fbu S\u00f6zle\u015fmeden do\u011fabilecek uyu\u015fmazl\u0131klarda, Ticaret Bakanl\u0131\u011f\u0131&rsquo;nca her y\u0131l ilan edilen parasal s\u0131n\u0131rlar d\u00e2hilinde ALICI&rsquo;n\u0131n yerle\u015fim yerindeki veya i\u015flemin yap\u0131ld\u0131\u011f\u0131 yerdeki <strong>T\u00fcketici Hakem Heyetleri<\/strong>, bu s\u0131n\u0131rlar\u0131n \u00fczerindeki uyu\u015fmazl\u0131klarda ise <strong>T\u00fcketici Mahkemeleri<\/strong> yetkilidir.<\/p>\n<h2>10. Y\u00fcr\u00fcrl\u00fck<\/h2>\n<p>ALICI, sipari\u015f ad\u0131m\u0131nda bu S\u00f6zle\u015fmenin t\u00fcm ko\u015fullar\u0131n\u0131 okudu\u011funu ve kabul etti\u011fini beyan eder. Sipari\u015f onay\u0131 ile birlikte S\u00f6zle\u015fme, taraflar aras\u0131nda elektronik ortamda kurulmu\u015f ve y\u00fcr\u00fcrl\u00fc\u011fe girmi\u015f say\u0131l\u0131r. S\u00f6zle\u015fmenin bir \u00f6rne\u011fi ALICI&rsquo;n\u0131n sipari\u015f s\u0131ras\u0131nda bildirdi\u011fi e-posta adresine g\u00f6nderilir.<\/p>\n<hr \/>\n<p><strong>\u0130lgili sayfalar:<\/strong><br \/>\n<a href=\"\/en\/iptal-iade-kosullari\/\">Cancellation and Return Terms<\/a> &middot;<br \/>\n<a href=\"\/en\/privecy\/\">Privacy Policy<\/a> &middot;<br \/>\n<a href=\"\/en\/contact\/\">Contact<\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>Son g\u00fcncelleme: 13.08.2026 1. Taraflar ve Konu \u0130\u015fbu Mesafeli Sat\u0131\u015f S\u00f6zle\u015fmesi (&ldquo;S\u00f6zle\u015fme&rdquo;), 6502 say\u0131l\u0131 T\u00fcketicinin Korunmas\u0131 Hakk\u0131nda Kanun ve Mesafeli S\u00f6zle\u015fmeler Y\u00f6netmeli\u011fi h\u00fck\u00fcmleri uyar\u0131nca, a\u015fa\u011f\u0131da bilgileri yer alan SATICI ile ALICI aras\u0131nda,\u2026<\/p>","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"nf_dc_page":"","om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"footnotes":""},"class_list":["post-1005","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Mesafeli Sat\u0131\u015f S\u00f6zle\u015fmesi - Vivonest<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/vivonest.com.tr\/en\/mesafeli-satis-sozlesmesi\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Mesafeli Sat\u0131\u015f S\u00f6zle\u015fmesi - Vivonest\" \/>\n<meta property=\"og:description\" content=\"Son g\u00fcncelleme: 13.08.2026 1. 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